Terms and Conditions


Welcome to Wise Connect LTD a trusted provider of digital video game keys. These Terms and Conditions govern your use of our services and website. Here at Wise Connect LTD, we specialize in offering a wide range of digital activation keys for PC games, ensuring that gamers worldwide have immediate and secure access to their favorite games.


  • Company: referred to as either “The Company”, “We”, “Us” or “Our” in this Agreement) refers to WISE CONNECT LTD, 312-134 Great Ancoats Street, Manchester, England, M4 6DE. Company number: 15167890
  • Customer/Client: – Refers to any individual, entity, or organization that accesses or uses our services, including purchasing digital activation keys
  • Digital Activation Key: A unique code that grants access to virtual PC computer games through the game’s designated platform (e.g., Steam, Origin). This code is electronically delivered to the Client upon completion of a purchase.
  • Purchase – The act of buying digital activation keys from which is governed by the terms of this agreement.
  • Service:  Encompasses all the services provided by The Company, including but not limited to the sale and distribution of digital video game keys.

Purchase and delivery

At Wise Connect LTD, we aim to facilitate a seamless purchase process for our digital activation keys. Here’s how you can acquire access to your favorite games:

  1. Selection: Browse our extensive catalog of digital video game keys. Once you find your desired game, click “Add to Cart” to include it in your purchase.
  2. Cart Review: Visit your cart to review your selections. You can adjust the quantities or remove items as needed before proceeding to checkout.
  3. Checkout: When you’re ready to finalize your purchase, proceed to checkout. You’ll be prompted to enter your billing and contact information to ensure accurate delivery of your digital activation keys.
  4. Payment: Complete the payment using one of our secure payment options. Once your transaction is successfully processed, you will receive a confirmation of your purchase.
  5. Delivery: We strive for prompt delivery of digital activation keys via email. While delivery times may vary due to factors such as email service providers and internet connectivity, we make every effort to ensure rapid and secure delivery. Please ensure that the email address provided is accurate and accessible, as this is where your digital activation key will be sent.

Upon receipt, you bear full responsibility for the security and confidentiality of the digital activation key. The key should not be shared, traded, or made publicly accessible. You are required to activate the key through the game’s designated platform as per the instructions provided. Early activation is advised to avoid any potential issues.

Post-purchase procedure

After purchase, you will receive your Digital Activation Key via email. Please ensure the email address provided at the time of purchase is accurate and accessible. Upon receiving the Key, you are required to activate it through the game’s designated platform (e.g., Steam, Origin, Uplay). Detailed activation instructions are provided with each Key. The Key should be activated as soon as possible. Delays in activation could lead to potential issues such as expiration of the Key.

Each Activation Key is unique and can only be used for a single activation. It is non-transferable and not meant for multiple users.

The Key is provided for personal, non-commercial use only. Any attempt to resell, distribute, or copy the Key is strictly prohibited.

Keep your Activation Key confidential. Sharing or exposing your Key to others compromises its security and usability.

In case of any issues during activation, contact our support team immediately with the Key details and a description of the issue.

By using the Digital Activation Key purchased from our website, you confirm your understanding and agreement to these terms. Failure to comply with these guidelines may result in the deactivation of your Key and possible restrictions on future purchases from our website.

Refund procedure

Refund requests should be submitted within a 30-day window following the purchase date.

It is crucial that the customer has not distributed, disclosed, or shared the game’s Digital Activation Key.

To initiate a refund request, customers are advised to contact us at The request must include the customer’s complete name, the order reference number, an explicit explanation of the problem, and any relevant documents or evidence supporting the request for a refund.

Refunds are issued via the same payment method used for the original transaction. The refunded amount will correspond to the initial purchase price, less any relevant charges, where applicable.

Extent of liability

We Wise Connect LTD, shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our services; (ii) any conduct or content of any third party on our services; (iii) any content obtained from our services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

User responsibility:

You agree that you are solely responsible for any damage to your computer system or loss of data that results from the download or use of digital game keys and content.


If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable for any reason, such provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. This means that if one part of these Terms and Conditions is found to be invalid or cannot be enforced, the rest of the Terms and Conditions will still be in effect. The unenforceable provision will be replaced with an enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement will continue in full force and effect.

Right to modify terms

Wise Connect LTD reserves the right to update or modify these Terms and Conditions at any time and at our sole discretion. Changes to the Terms may arise due to evolving business practices, market conditions, legal requirements, or other factors.

The revised Terms and Conditions will become effective immediately upon posting unless otherwise stated. It is your responsibility to review the updated Terms regularly to remain informed of any changes.

Your continued use of our services after the effective date of any changes to the Terms and Conditions constitutes your acceptance of those changes. If you do not agree to the new terms, you should discontinue your use of our services.

Right to terminate access

The Company reserves the right to terminate or suspend access to our services at any time, without prior notice, for any reason at our sole discretion. This includes but is not limited to, breaches or violations of these Terms and Conditions, requests by law enforcement or other government agencies, discontinuance or material modification of our services, unexpected technical issues or problems, and extended periods of inactivity.


These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. This applies regardless of your location, nationality, or where you accessed our services.

Both Wise Connect LTD and you, the user, agree to adhere to all applicable laws and regulations of the United Kingdom in relation to the services provided and actions undertaken as part of this agreement.

In the event of any disputes arising from or in connection with these Terms and Conditions, parties agree to first seek resolution through amicable negotiations. If such negotiations do not resolve the dispute, it shall then be submitted to the exclusive jurisdiction of the courts of the United Kingdom.

Merchant responsibility

At Wise Connect LTD, we are committed to providing a transparent and accountable service to all our customers. As a merchant, we take the following responsibilities seriously:

  • Authenticity: We guarantee that all digital activation keys sold are authentic and valid at the time of purchase. We source our keys directly from game publishers and authorized distributors to ensure they are legitimate and functional.
  • Accuracy of Description: Each product listed on our website includes a detailed description and system requirements to help you make an informed purchase decision. It is the customer’s responsibility to ensure that their system is compatible with the game.
  • Customer Support: We provide comprehensive support for any issues related to the purchase, delivery, or activation of digital activation keys. Our support team is available to assist with inquiries and provide solutions to problems that may arise.
  • Privacy and Security: We prioritize the privacy and security of our customers’ data. All transactions are conducted over secure connections, and customer information is kept confidential and protected against unauthorized access.
  • Compliance with Laws: We adhere strictly to the laws and regulations applicable to e-commerce and digital goods in the jurisdictions where we operate. We ensure that our business practices are up-to-date with legal standards and industry best practices.

Our commitment as a merchant is not only to sell digital activation keys but to ensure that every aspect of our interaction with you is handled with professionalism and integrity. We believe in building trust with our customers through responsible and ethical business practices.